Thinking of hiring a helper but not sure where to start? Let’s make it simple. MASTER’s 4-Steps (P-M-A-D) hiring process is designed to guide you from first enquiry to a smooth handover — with clarity, care and a real person supporting you every step of the way.

Here’s how it works and why it helps.

Step 1 — P: Personal Relationship Manager (PRM)

The moment you sign up, we assign a Personal Relationship Manager to you. Think of the PRM as your single point of contact: they listen to your household needs, clarify job scope, discuss working hours, and explain costs and local regulations. Having a dedicated PRM means you won’t be bounced around between people or departments. You get continuity, faster answers, and someone who understands your preferences and family dynamics.

Why it matters: A PRM reduces miscommunication and helps you form realistic expectations from the start.

Step 2 — M: Matching Team

With your requirements in hand, the Matching Team gets to work. They take your PRM’s notes and start recommending candidate profiles that fit your needs, such as experience, language skills, past duties, and personality fit. Profiles come with background notes and any relevant certification or training information.

Why it matters: A curated shortlist saves you time. Instead of sifting through dozens of unsuitable resumes, you get focused matches that are more likely to succeed in your household.

Step 3 — A: Admin and Processing Team

Once you choose a candidate, the Admin and Processing Team handles the paperwork. This includes applications, immigration documentation, medical checks, contracts, and any agency-required clearances. The team coordinates with authorities and the helper’s previous employers where applicable, keeping you informed at each milestone.

Why it matters: Admin tasks are often the most stressful and time-consuming. Our team’s job is to remove that burden so you can focus on preparing your home and family for the helper’s arrival.

Step 4 — D: Deployment and Handover

Deployment is more than dropping someone off at your door. The Deployment and Handover happens at your home with your PRM present. This is the moment the helper meets your household, learns the layout, reviews duties, and walks through routines. Your PRM facilitates introductions, helps with the first-day orientation, and ensures the handover is clear and comfortable for everyone.

Why it matters: A supported handover increases the chances of a smooth adjustment and sets the tone for a successful working relationship.

Practical tips to get the most out of the process

  • Prepare a written job brief (duties, hours, rest days) for the PRM to share.
  • Be open about household expectations and any special needs.
  • Use the handover to demonstrate your home routines, preferred cleaning methods, and meal expectations.
  • Ask your PRM about trial periods, training support, and follow-up check-ins.

MASTER’s P-M-A-D approach keeps the process transparent, efficient and people-centric. If you want a hassle-reduced hiring experience where a real person guides you from match to move-in day, this step-by-step method is a practical choice.

Ready to get started? Contact us and we’ll assign your PRM. Then you can relax while we take care of the rest.

About the company

At Master Maid Agency, we believe that caregiving is more than a task—it’s a part of you who are. Whether you’re caring for elderly loved ones, nurturing a newborn, managing a growing family, or even looking after your pets, we understand that these responsibilities are part of who you are. That’s why we don’t just provide helpers—we share your duty of care.